Welcome To TRUESigner PRO AL Support

Click on the Error You Are Facing: (SAP errors appear in the bottom left corner)

Signing warranty invoice is failed
Signing_Warranty_Invoice_Is_Failed

Follow the steps to resolve

1. Check if the “DS” Folder Exists:

  • Verify whether the “DS” folder exists on your Local Disk C. If not, create a new folder named “DS” in that location.
Create A DS Folder

2. Verify DSC Drivers Installation:

  • Open TrueSigner PRO.
  • Check if the name of the signer is visible in the select signature panel.
  • If not visible, follow these steps to install DSC drivers:
    1. Plug the DSC Token into a USB port on your Windows computer.
    2. Open File Explorer; you’ll see the USB token as a drive.
    3. Double-click the icon to install the DSC Token driver (run as Administrator).
    4. Use standard settings during installation.
  • After installation, check if the signer’s name appears in the signature panel.

Note: Ensure no antivirus is blocking access to the connected token.

3. Check DSC Registration:

  • Attempt to sign a file in TrueSigner PRO.
  • If the DSC is not registered, you’ll see a “DSC not Registered” message.
  • To register the DSC:
    1. Take a screenshot of the “Select Signature” panel.
    2. Email it to prohelp@truecopy.com.
    3. We’ll provide you with the TCLC Code.
    4. Go to Options -> Advanced and enter the TCL Code without additional spaces.

4. Map DSC Details in SAP:

  • Input TCODE “zdbmsrvt066” in SAP to open the DSC mapping window.
  • You’ll find four input boxes (refer to the screenshot).
Mapping
  • Enter the DBM Dealer User ID, DSC ID, DSC Password, and TCL Code.
  • Click “Execute” to save DSC details.

5. Retry Signing the Warranty Invoice:

Check Dongle Connected Or Not
Check_Dongle_Connected_Or_Not

Follow the steps to resolve

1. Check DS Folder:

Verify if the “DS” folder exists in your Local Disk C (C:\). If not, create a new folder named “DS.”

Create A DS Folder

2. Ensure Proper DSC Driver Installation:

To check if DSC drivers are properly installed:

  1. Plug the DSC Token into a USB port on your Windows computer.
  2. Open File Explorer; you’ll see the USB token as a drive.
  3. Double-click the icon to install the DSC Token driver (run as Administrator).
  4. Complete the installation using standard settings.

Also, check if any antivirus software is blocking access to the connected token.

3. Validate DSC Token:

To check the validity of the DSC token:

1. Open the “DSC Manager” from the system tray (Show hidden icons).

Check_Dongle_Connected1

2. Click “Login” and enter the DSC password to view DS certificates.

Check_Dongle_Connected2

3. Double-click the certificate with the signer’s name to inspect its validity.

Check_Dongle_Connected3
Check_Dongle_Connected4

4. If expired, contact us or your DSC vendor for a new DSC Token.

4. Still Facing Issues?

If the DSC token is valid but problems persist, email us at prohelp@truecopy.com 

DSC Validation Failed! Application Failed
DSC_Validation_Failed!_Application_Failed

Follow the steps to resolve

1. Verify DSC Drivers Installation:

  • Open TrueSigner PRO.
  • Check if the name of the signer is visible in the select signature panel.
Truesigner PRO Screenshot
  • If not visible, follow these steps to install DSC drivers:
    1. Plug the DSC Token into a USB port on your Windows computer.
    2. Open File Explorer; you’ll see the USB token as a drive.
    3. Double-click the icon to install the DSC Token driver (run as Administrator).
    4. Use standard settings during installation.
  • After installation, check if the signer’s name appears in the signature panel.

Note: Ensure no antivirus is blocking access to the connected token.

2. Check DSC Registration:

  • Attempt to sign a file in TrueSigner PRO.
  • If the DSC is not registered, you’ll see a “DSC not Registered” message.
DSC not reg
  • To register the DSC:
    1. Take a screenshot of the signature panel(Refer the screenshot above).
    2. Email it to prohelp@truecopy.com.
    3. We’ll provide you with the TCLC Code.
    4. Go to Options -> Advanced and enter the TCL Code without additional spaces.

3. Retry Signing the Warranty Invoice:

DSCID Details Not Maintained
error DSCID_Details_Not_Maintained

Follow the steps to resolve

1. Map DSC Details in SAP:

  • Input the TCODE “zdbmsrvt066” in SAP to open the DSC mapping window.
  • You’ll find four input boxes (refer to the screenshot).
DSCID Mapping (1)
  • Enter the DBM Dealer User ID, DSC ID, DSC Password, and TCL Code respectively.
  • After entering the details, click on “Execute” to save the DSC details.

2. Retry Signing the Warranty Invoice:

DSC Validation Failed! Invalid DSC Password
DSC Validation Failed! Invalid DSC Password

Follow the steps to resolve

1. Map DSC Details in SAP:

  • Input the TCODE “zdbmsrvt066” in SAP to open the DSC mapping window.
  • You’ll find four input boxes (refer to the screenshot).
DSCID Mapping (1)
  • Enter the DBM Dealer User ID, DSC ID, DSC Password, and TCL Code respectively.
  • After entering the details, click on “Execute” to save the DSC details.

2. Retry Signing the Warranty Invoice:

Invalid DSC or TCL Code

Follow the steps to resolve

1. Map DSC Details in SAP:

  • Input the TCODE “zdbmsrvt066” in SAP to open the DSC mapping window.
  • You’ll find four input boxes (refer to the screenshot).
DSCID Mapping (1)
  • Enter the DBM Dealer User ID, DSC ID, DSC Password, and TCL Code respectively.
  • After entering the details, click on “Execute” to save the DSC details.

2. Retry Signing the Warranty Invoice:

Provide DSC Password

Follow the steps to resolve

1. Map DSC Details in SAP:

  • Input the TCODE “zdbmsrvt066” in SAP to open the DSC mapping window.
  • You’ll find four input boxes (refer to the screenshot).
DSCID Mapping (1)
  • Enter the DBM Dealer User ID, DSC ID, DSC Password, and TCL Code respectively.
  • After entering the details, click on “Execute” to save the DSC details.

2. Retry Signing the Warranty Invoice:

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