Privacy Policy
Privacy Policy for TRUESigner ONE
By using TRUESigner ONE, a digital/electronic signature solution provided by Truecopy Credentials Pvt Ltd (TRUECOPY), You (the user) agree to our Privacy Policy as follows:
1) To create an account, we need to collect your email address and mobile (for OTP, if applicable). Any information collected from you is stored securely on our servers using commercially available security solutions.
2) We do not share the information you provide with any third party unless required by law or unless requested by any Government or Regulatory agency or a court of law.
3) We do not use the information you provide for any commercial or marketing purpose other than to inform you about any new features in our offerings.
4) We may use your contact information to contact you via email if required to confirm your identity or send you any other notification regarding our solution.
5) Some of the information you provide may be stored in cookies to ease our solution’s use.
For any questions about these terms of use, kindly contact helpdesk@truecopy.com
Data Preservation
– We may preserve certain information about your account internally, even after deletion, as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.
Account Deletion and Deactivation
Deactivating Your Account
– Users have the option to deactivate their accounts temporarily. Once deactivated, login access will be disabled.
– To deactivate your account, please complete the form provided here.
– Once the form is submitted, you will receive a confirmation email from Truecopy at your registered email address. After you reply to the confirmation email, the necessary action will be taken.
– Your TRUESigner ONE account will be deactivated within 3-5 business days after confirming the deactivation request.
– If you have deactivated your account and wish to reactivate it later, you can do so by sending an email from your registered email address to tsone@truecopy.in requesting reactivation.
Deleting Your Account
– If you wish to leave TRUESigner ONE permanently, you can choose to delete your account.
– Once deleted, your account and all associated files will be permanently removed and cannot be recovered.
– To delete your account, please complete the form provided here.
– Once the form is submitted, you will receive a confirmation email from Truecopy at your registered email address.
– Upon confirmation, your account will be scheduled for deletion. It may take up to 15 days for all your information to be completely removed from our systems.